EKTIMIS accepts the following major credit cards - Visa and Mastercharge. We also accept payment through PayPal. We charge your credit card after you complete the checkout process. All purchases on EKTIMIS are final. We do not accept any cancellations since we begin processing your order the same day we receive it. EKTIMIS artifacts (framed illustrations and artwork) are made to order. EKTIMIS Training courses and Seminars purchased online are refundable in part (amount paid less $100 cancellation fee) up until two weeks prior to training or seminar date. With less than two weeks prior to training, only 50% of the amount paid will be refundable. EKTIMIS reserves the right to reschedule a training course due to bad weather. In such a case, a credit will be awarded to a training registrant toward another training date of choice, to occur within 90 calendar days.

Return Policy
EKTIMIS sells only new products, and a returned product would constitute a used product. For this reason we do not accept any product returns. However, we do realize that ocassionally you may wish to exchange a product for another after you have placed an order. For your convenience you may exchange an artifact (framed illustration or artwork) for another of comparable price within 24 hours of your order. You may initiate a request for an exchange by completing the customer service form and including the order number and the item numbers of the artifact to be replaced and its replacement. An EKTIMIS representative will handle your request and get back to you. We cannot honor an exchange for an artifact after 24 hours of order because the manufacturing process would already be underway. Books, including eBooks, are not subject to an exchange.

Damaged Products
In the event that you receive a damaged product delivered by the USPS, FedEx or by UPS, please follow this procedure within 48 hours of delivery of the order:

An EKTIMIS representative will handle your request and get back to you in a timely manner to arrange a replacement. It is important that you initiate a damage report within 48 hours of delivery of your order by FedEx or UPS for us to honor your report. Our desire is to help you and we appreciate your cooperation with this process.

Shipping Policy
EKTIMIS uses the U.S. Postal Service (USPS) for delivery of books to customers. We use Federal Express (FedEx) and United Parcel Service (UPS) for delivery of artifacts (framed illustrations and artwork) to customers. All items that are subject to free shipping will be shipped by either standard (or media) USPS service or UPS Ground service - per EKTIMIS discretion. However, you may request an expedited shipping service, during checkout, at your expense.